Cancellation Policy

I understand that sometimes plans change. My cancellation policy is designed to be fair while allowing me to manage my bookings effectively.

Refund Structure:

• 14+ days before your appointment: Full refund available
• 48 hours to 14 days before your appointment: 50% refund available
• Less than 48 hours before your appointment: Unfortunately, no refund can be provided

How to Cancel: To request a cancellation, please email jennadavis@nextjenmedium.co.uk and include your booking reference number.

Refund Timeline: Once your cancellation is processed, please allow 3-10 working days for your refund to appear in your account, depending on your bank's processing times.